Privacy Policy

1. Introduction

SiteTwin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including PointMan by ProStar.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Fill out a contact form
• Subscribe to our newsletter
• Make a purchase
• Communicate with us

Personal information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing and payment information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about visitors and visits to our website. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the services you requested, including PointMan software access and support
• Communication: To send you updates, newsletters, marketing materials, and respond to inquiries
• Improvement: To analyze usage patterns and improve our website and services
• Transactions: To process payments and fulfill orders
• Compliance: To comply with legal obligations and enforce our terms
• Security: To protect against fraud and unauthorized access

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processors (Stripe)
• Email service providers
• CRM platforms (GoHighLevel)
• Analytics providers (Google Analytics)
• Hosting providers

4.2 Business Partners

We may share information with ProStar (maker of PointMan) and other business partners to provide integrated services.

4.3 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls
• SOC 2 compliant infrastructure (AWS)

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your personal information at any time by contacting us.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account or contacting us.

7.2 Opt-Out

You may opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in emails
• Contacting us directly
• Adjusting your account preferences

7.3 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

7.4 Data Portability

You may request a copy of your personal information in a portable format.

7.5 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top
• Sending you an email notification (for significant changes)

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

SiteTwin
Email: privacy@sitetwin.com
Website: Book a call with us

15. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at:

Email: dpo@sitetwin.com

16. Dispute Resolution

Any disputes arising from this Privacy Policy will be resolved through good-faith negotiation. If a dispute cannot be resolved, it will be subject to binding arbitration in accordance with the laws of the jurisdiction where SiteTwin operates.

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Last Updated: January 1, 2025
This Privacy Policy is subject to change. Please review it periodically for updates.